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    Industry: Hospitality

    Virtual Assistants for Australian Hospitality

    Reservations, social media, supplier coord, rostering admin, payroll. Filipino VAs trained on Lightspeed, Square, Deputy, Mr Yum. From $90/day.

    4.9/5from 200+ Australian founders
    POS / Deputy trained Live in 14 days 14 days notice to cancel
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    Where hospitality operators lose their week

    Manager can't leave the floor

    Front-of-house and ops admin is squeezing your manager into 60-hour weeks. Then they burn out.

    Social media goes dark

    Specials, events, weekly menu changes, nothing gets posted because nobody has time.

    Roster + payroll grinding

    Deputy timesheets → award interpretation → payroll. Half a day every week.

    Supplier chaos

    Stock-outs and over-orders because nobody's reconciling supplier orders to actual usage.

    What our hospitality VAs actually do

    • Reservation management: Mr Yum, ResDiary, Now Book It, OpenTable
    • Customer enquiry response: phone, email, social DM, Google Business
    • Social media: Instagram + TikTok scheduling, content prep
    • Menu admin: POS updates (Lightspeed, Square, Vend), pricing, items
    • Online ordering: UberEats, DoorDash, Menulog menu and pricing sync
    • Supplier coordination: order placement, invoice matching, credits
    • Stocktake support: variance analysis from POS exports
    • Rostering admin: Deputy/Tanda timesheets, leave, shift swaps
    • Payroll: fortnightly runs, award interpretation (basic), STP
    • Reviews management: Google, TripAdvisor, Yelp replies
    • Event coordination: function enquiry, function packs, follow-up
    • Marketing: EDM builds in Mailchimp, Square Marketing
    • HR admin: onboarding, RSA / food safety / first aid tracking

    Tools your hospitality VA already knows

    POS

    • Lightspeed
    • Square
    • Vend
    • MYOB Retail Manager
    • Tyro

    Bookings

    • Mr Yum
    • ResDiary
    • Now Book It
    • OpenTable
    • Quandoo

    Online ordering

    • UberEats
    • DoorDash
    • MenuLog
    • Mr Yum
    • Bopple

    Staff mgmt

    • Deputy
    • Tanda
    • KeyPay
    • Foundu

    Accounting

    • Xero
    • MYOB
    • QuickBooks

    Marketing

    • Mailchimp
    • Square Marketing
    • Klaviyo
    • Canva

    Reviews

    • Google Business Profile
    • TripAdvisor
    • Yelp
    • Facebook

    Comms

    • Softphone
    • SMS
    • WhatsApp Business

    How we get your VA live in 14 days

    1

    Brief us

    Tell us your tools, hours and hospitality workload.

    2

    We shortlist

    Industry-matched VAs, vetted and tested, in 5 days.

    3

    You hire

    Pick your VA. Shortlist in 7 to 14 days. No lock-in contract.

    Hospitality VA, frequently asked questions

    Yes. All pre-trained. They handle menu updates, pricing, item setup, customer database, and basic reporting. Complex POS configuration stays with your local team.

    Yes. They manage your reservation system (Mr Yum, ResDiary, Now Book It, OpenTable), respond to phone/email/DM enquiries, send function packs, and follow up after enquiries. AU softphone provided.

    Yes, admin layer. They review timesheets, flag exceptions, process leave requests, run shift-swap admin, and produce hours-by-role reporting. Roster building and award interpretation grey-areas stay with you.

    From $1,958/month, about $11.25/hour for full-time. Senior hospitality VAs with multi-venue and payroll experience run up to $2,450/month. All figures are all-inclusive (incl. GST) and indicative, exact rate confirmed on a discovery call.

    Yes, using your brand voice. They reply to all reviews within 24 hours, escalate operational complaints to management, and provide weekly review sentiment reports.

    Yes. Instagram + TikTok scheduling, basic Canva content prep (specials, events, menu drops), engagement (replies, comments), and weekly content planning. Brand strategy and big creative campaigns stay with your senior team.

    14 days from first call. By day 7 they're shadowing in your stack; by day 14 running live reservations and customer comms.

    Yes. Fortnightly payroll runs in KeyPay or Deputy Payroll. Award interpretation at junior level. They escalate edge cases (penalty rate disputes, junior award issues) to you or your accountant.

    Other industries we serve

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    Ready to get your manager off the laptop?

    Brief us in 15 mins. Shortlist in 7 to 14 days. No lock-in contract.

    Book a 15-min call →