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    Industry: Ecommerce

    Hire an Ecommerce Virtual Assistant for Your Australian Store

    Trained on Shopify. Fluent in Klaviyo. Handling your customer service while you focus on growth. Full-time Filipino VAs from $90/day, fully managed.

    4.9/5from 200+ Australian founders
    Shopify / Klaviyo / Gorgias trained Live in 14 days 14 days notice to cancel
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    What an Aussie ecommerce founder's week actually looks like

    Customer service eating your time

    Same questions, every day: 'where's my order, how do I return it, do you ship to NZ.' You answer them at 9pm when you should be growing.

    Klaviyo flows you never built

    Welcome series, abandon cart, post-purchase, win-back. The revenue is just sitting there unbuilt.

    Shopify admin pile

    Stock, SKUs, product copy, image alts, collections, draft orders. Death by 1,000 small tasks.

    Ad creative bottleneck

    Your media buyer needs new creative weekly. You're the bottleneck because the brief, the assets, the variations all sit with you.

    What our ecommerce VAs actually do

    • Customer service across Gorgias, Zendesk, Re:amaze, Tidio
    • Order management: manual orders, refunds, address corrections
    • Shipping coordination via AusPost, Sendle, Shippit, Starshipit
    • Returns processing: RMA generation, customer comms, restocking
    • Shopify product uploads, descriptions, alt text, collections
    • Inventory updates in Cin7, TradeGecko, Veeqo
    • Klaviyo email flows: welcome, abandon cart, post-purchase, win-back
    • Klaviyo campaign builds: newsletters, segmentation, A/B test setup
    • Meta ad creative coordination: briefs, asset organisation, versions
    • Influencer and UGC outreach: DM lists, contracts, content collection
    • Marketplace listings on Amazon AU, eBay, Catch, MyDeal
    • Review collection and reply on Trustpilot, Stamped, Loox
    • Affiliate and referral program admin
    • Daily and weekly reporting from Shopify, Klaviyo, ads dashboards

    Tools your ecommerce VA already knows

    Platforms

    • Shopify
    • WooCommerce
    • BigCommerce
    • Magento
    • Squarespace

    Email & SMS

    • Klaviyo
    • Mailchimp
    • Campaign Monitor
    • Active Campaign
    • Postscript
    • Attentive

    Customer service

    • Gorgias
    • Zendesk
    • Re:amaze
    • Tidio
    • Intercom

    Shipping

    • AusPost
    • Sendle
    • Shippit
    • Starshipit
    • ShipStation

    Inventory

    • Cin7
    • TradeGecko
    • Veeqo
    • Linnworks

    Marketplaces

    • Amazon AU
    • eBay
    • Catch
    • MyDeal
    • Kogan

    Ads

    • Meta Business
    • Google Ads
    • TikTok Ads
    • Pinterest Ads

    Analytics

    • GA4
    • Triple Whale
    • Northbeam
    • Shopify Analytics

    Reviews

    • Stamped
    • Loox
    • Yotpo
    • Trustpilot

    How we get your VA live in 14 days

    1

    Brief us

    Tell us your tools, hours and ecommerce workload.

    2

    We shortlist

    Industry-matched VAs, vetted and tested, in 5 days.

    3

    You hire

    Pick your VA. Shortlist in 7 to 14 days. No lock-in contract.

    Ecommerce VA, frequently asked questions

    An ecommerce VA handles the operations work that pulls you away from growth: customer service, order management, Shopify admin, Klaviyo flows, marketplace listings, returns, and daily reporting. Most clients have their VA running 70-80% of customer touchpoints within 30 days.

    Yes. Our ecommerce VAs are pre-trained on Shopify (admin, products, draft orders, discounts), Klaviyo (flows, segments, campaigns), and the major customer service platforms (Gorgias, Zendesk, Re:amaze). If your stack isn't listed, we train on it in week 1 at no extra cost.

    VAs work your hours, typically AEST 8am-4:30pm or extended cover with split shifts. First-response time targets are usually set at under 1 hour during business hours. Most clients see customer satisfaction scores improve within 30 days because nothing gets lost.

    Yes, at least the standard suite (welcome, abandon cart, browse abandon, post-purchase, win-back, sunset). For more advanced segmentation or custom flows, your VA can build to your brief and you sign off before activation. Most clients recover 5-15% of revenue from previously unbuilt flows within 60 days.

    Standard for our ecommerce VAs. They process refunds in Shopify/Stripe, issue exchange RMAs, coordinate reverse logistics with AusPost/Sendle, and update inventory after restocking. Escalations (fraud flags, expensive items, custom requests) come to you.

    From $1,958/month, $90/day or about $11.25/hour for full-time. Senior ecommerce VAs with multi-channel and Klaviyo flow experience run up to $2,450/month. Roughly 70% cheaper than a local equivalent hire. All figures are all-inclusive (incl. GST) and indicative, exact rate confirmed on a discovery call.

    Yes. Common multi-channel setup. They handle product uploads, listing optimisation, inventory sync, customer messages, and review responses across marketplaces. They escalate account health warnings to you.

    Many clients use their ecommerce VA for social media management as well: Insta/TikTok scheduling, comment and DM replies, basic Canva design, influencer outreach. If you want a specialist social media VA, we can split that into a second role.

    Other industries we serve

    Marketing Agencies VAsFinance & Bookkeeping VAsLogistics VAs
    See all industries →

    Ready to get your inbox back?

    Brief us in 15 mins. Shortlist in 7 to 14 days. No lock-in contract.

    Book a 15-min call →