Virtual Assistants for Australian Logistics

Yes. Logistics VAs are trained on the major AU TMS platforms including Cargobase, Shippit, Starshipit, and ShipStation. They handle bookings, quote builds, customer comms, and reporting.

Yes, primary use case. They monitor your support inbox/queue, lookup shipments in carrier portals, send proactive ETA updates, and escalate exceptions (lost, damaged, customs hold). Most clients see ticket response times drop from 12 hours to under 1 hour.

Yes. They use your rate cards, calculate multi-mode comparisons, factor in surcharges (fuel, residential, peak), build the quote, send for sign-off, and follow up with the customer. They escalate complex/oversized/dangerous goods quotes to your senior team.

They prepare commercial invoices, packing lists, certificates of origin, and shipment instructions to your broker. They don't act as licensed customs agents. They coordinate with your broker and follow up on clearance status.

From $1,958/month, about $11.25/hour for full-time. Senior logistics VAs with customs admin and multi-carrier reconciliation experience run up to $2,550/month. All figures are all-inclusive (incl. GST) and indicative, exact rate confirmed on a discovery call.

14 days from first call. By day 7 they're shadowing in your TMS; by day 14 running live bookings.

Yes. Standard use case. They match carrier invoices to bookings, flag pricing discrepancies, raise credits with carriers, and update your accounting system. Most clients recover 2-5% of freight spend via reconciliation in the first 90 days.

They handle initial claim lodgment with carriers, collate evidence (photos, POD, customer comms), follow up on outcome, and report to you. Larger or contested claims escalate to your senior team.